https://thetrustedagent.co.uk/reputation-matters/2026-11-03 https://thetrustedagent.co.uk/reputation-matters/charles-robinson-jones-robinson-customer-care/2026-11-03https://i.ytimg.com/vi/UazQmOB3E8I/maxresdefault.jpgCharles Robinson, Jones Robinson, on customer careCharles Robinson of Jones Robinson, the UK's Trusted Agent for 2026, explains why his team treats customer feedback as a religion. He shares how asking for honest feedback at every stage of a move, and welcoming the negative comments, builds a reputation that wins instructions at a fee clients are happy to pay.https://www.youtube-nocookie.com/embed/UazQmOB3E8I18982026-11-03T12:00:00+00:00 https://thetrustedagent.co.uk/reputation-matters/katie-darlow-number-one-real-estate-reviews/2026-11-03https://i.ytimg.com/vi/9KatsXbjtRQ/maxresdefault.jpgKatie Darlow, Number One Real Estate, on reviewsKatie Darlow of Number One Real Estate, The Trusted Agent winner for Wales, explains why reviews matter even more when every agent's own face and name is on the line. She shares how her team asks for reviews at three points in the move, how they turn a bad review around, and why being reviewed across several platforms now helps people, and Ai search, find and trust you.https://www.youtube-nocookie.com/embed/9KatsXbjtRQ23812026-11-03T12:00:00+00:00 https://thetrustedagent.co.uk/reputation-matters/steve-thompson-thomas-morris-google-reviews/2026-10-08https://i.ytimg.com/vi/zzH4F3aR4bI/maxresdefault.jpgSteve Thompson, Thomas Morris, on winning with Google reviewsSimon Whale talks to Steve Thompson of Thomas Morris, a Trusted Agent, about how the business turns reviews into a system rather than luck.https://www.youtube-nocookie.com/embed/zzH4F3aR4bI10022026-10-08T08:57:31-07:00